Chazem Al-Daken

About

I'm a Staff IT Systems Engineer based in Prague, with 9+ years running enterprise IT, from hands-on desktop and AV support early on to owning MDM architecture for a 3,000+ device macOS and Windows fleet today.

At SentinelOne I lead global endpoint management strategy, architect macOS identity integrations (Okta Device Access, Platform SSO, Desktop MFA), and act as the technical escalation point for MDM incidents, working directly with vendor engineering teams. A lot of my recent focus has gone into automating compliance validation with the JumpCloud API and Intune dynamic groups instead of relying on manual audits.

Before that: IT support and infrastructure roles at Optimist Inc., Veeam Software, and Amazon, all in Prague. The throughline is enterprise device management, identity, and the automation that keeps both running at scale.

Outside SentinelOne, I co-run IT Advisory with Jan Bakalar - endpoint, identity, and IT operations consulting for teams that need the same kind of work done outside SentinelOne.

Skills

Endpoint / MDM

Jamf ProKandji / IRUMicrosoft IntuneApple Business ManagerJumpCloud

Identity

Okta (Device Access, Platform SSO, Desktop MFA)JumpCloudActive Directory / Exchange

Cloud / SaaS

Google WorkspaceMicrosoft 365AzureBox

Automation

PythonBashJumpCloud APIJamf Pro APIIntune dynamic groupsMake.com

Support Ops

ServiceNowJiraITIL processesGDPR & TISAX compliance

Hardware

AV/VC (Cisco, Crestron, Extron, Polycom)Server room equipmentProcurementHardware lifecycle management

Experience

  1. SentinelOne

    Staff IT Systems Engineer · Aug 2024 – Present

  2. Optimist Inc.

    Senior IT Support Engineer · Sep 2021 – Aug 2024

  3. Veeam Software

    IT Service Desk Engineer · Aug 2019 – Sep 2021

  4. Amazon

    IT/AV Support Engineer · Jul 2017 – Jul 2019

Certifications